Investor Grievances
Grievance Redressal
Contact details, grievance redressal process, and escalation matrix for Axczel Research Pvt Ltd (INH000027681).
Contact Details for Grievance Redressal
If you have a grievance, you may approach our support team at any of the levels below. Details of the concerned persons are provided to facilitate your approach to the Research Analyst before filing a complaint with SEBI.
| Designation | Contact Person | Address | Contact No. | Working Hours | |
|---|---|---|---|---|---|
| Customer Care | Jestin James Principal Officer, Axczel Research Pvt Ltd |
NO.112, AKR Tech Park, B Blk, Krishna Reddy Industrial Area, Singasandra, Bangalore South – 560068, Karnataka | +91 95919 72269 | jestin@axczel.com | Mon – Fri 09:00 AM – 05:00 PM |
| Compliance Officer | Gijo Compliance Officer, Axczel Research Pvt Ltd |
NO.112, AKR Tech Park, B Blk, Krishna Reddy Industrial Area, Singasandra, Bangalore South – 560068, Karnataka | +91 95919 72269 | gijo@axczel.com | Mon – Fri 09:00 AM – 05:00 PM |
| Grievance Officer | Jestin James Principal Officer, Axczel Research Pvt Ltd |
NO.112, AKR Tech Park, B Blk, Krishna Reddy Industrial Area, Singasandra, Bangalore South – 560068, Karnataka | +91 95919 72269 | jestin@axczel.com | Mon – Fri 09:00 AM – 05:00 PM |
| Principal Officer | Jestin James Principal Officer, Axczel Research Pvt Ltd |
NO.112, AKR Tech Park, B Blk, Krishna Reddy Industrial Area, Singasandra, Bangalore South – 560068, Karnataka | +91 95919 72269 | jestin@axczel.com | Mon – Fri 09:00 AM – 05:00 PM |
Grievance Redressal Process
We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, or if you are dissatisfied with our resolution, you may escalate through the following channels in sequence.
1
Contact Us Directly
Write to the Grievance Officer at jestin@axczel.com or call +91 95919 72269 with your full name, contact details, nature of the complaint, and supporting documents. We will acknowledge your complaint promptly and endeavour to resolve it within 21 working days.
2
SEBI SCORES Platform
If your grievance is not resolved within 21 working days, you may escalate it to SEBI through the SCORES 2.0 portal — a web-based centralised grievance redressal system. Complaints against Research Analysts are reviewed at two levels: first by RAASB, then by SEBI.
SCORES Portal: scores.sebi.gov.in
SCORES Portal: scores.sebi.gov.in
3
Online Dispute Resolution (ODR)
If you are unsatisfied with the resolution provided through our support or the SCORES platform, you may access the Online Dispute Resolution portal for resolution through online conciliation or arbitration.
ODR Portal: smartodr.in
ODR Portal: smartodr.in
Physical Complaints to SEBI
For physical complaints, investors may write to:
Office of Investor Assistance and EducationSecurities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (E)
Mumbai – 400 051
Investment in securities market are subject to market risks. Read all the related documents carefully before investing.
Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
Axczel Research Pvt Ltd is a SEBI Registered Research Analyst (Registration No. INH000027681). All grievances are handled in accordance with the SEBI (Research Analysts) Regulations, 2014 and applicable SEBI circulars. For the complete escalation matrix, refer to the Escalation Matrix page.