Investor Protection
Escalation Matrix
Step-by-step escalation process for unresolved complaints, including contact details and timelines at each level.
Complaint Escalation Process
Axczel Research Pvt Ltd (SEBI Registration No. INH000027681) is committed to resolving all investor grievances promptly and fairly. In the event that a complaint is not resolved at the first level, investors may escalate through the following channels in sequence.
Level 1 — Grievance Officer
1
Contact the Grievance Officer directly
Submit your complaint in writing to the Grievance Officer with full details, including your name, contact information, nature of the complaint, and any supporting documents.
Grievance Officer: Jestin James
Email: jestin@axczel.com
Tel: +91 95919 72269
Address: NO.112, AKR Tech Park, B Blk, Krishna Reddy Industrial Area, Singasandra, Bangalore South – 560068, Karnataka
We acknowledge complaints within 2 business days and endeavour to resolve them within 21 working days.
Grievance Officer: Jestin James
Email: jestin@axczel.com
Tel: +91 95919 72269
Address: NO.112, AKR Tech Park, B Blk, Krishna Reddy Industrial Area, Singasandra, Bangalore South – 560068, Karnataka
We acknowledge complaints within 2 business days and endeavour to resolve them within 21 working days.
Level 2 — SEBI SCORES Portal
2
Escalate to SEBI via SCORES
If your complaint is not resolved within 21 working days, or if you are dissatisfied with the resolution, you may escalate the matter to the Securities and Exchange Board of India through the SCORES (SEBI Complaints Redress System) portal.
SCORES Portal: scores.sebi.gov.in
SEBI Helpline: 1800 22 7575 / 1800 266 7575 (Toll Free)
SEBI will take up the complaint directly with us and monitor its resolution.
SCORES Portal: scores.sebi.gov.in
SEBI Helpline: 1800 22 7575 / 1800 266 7575 (Toll Free)
SEBI will take up the complaint directly with us and monitor its resolution.
Level 3 — Online Dispute Resolution (ODR)
3
ODR Platform
As an alternative or subsequent escalation, investors may also use the Online Dispute Resolution (ODR) platform facilitated by SEBI for resolution of disputes through conciliation and arbitration.
ODR Portal: smartodr.in
The ODR mechanism provides an accessible and time-bound process for dispute resolution outside of formal legal proceedings.
ODR Portal: smartodr.in
The ODR mechanism provides an accessible and time-bound process for dispute resolution outside of formal legal proceedings.
SEBI — Head Office
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra Kurla Complex, Bandra (East)
Mumbai – 400 051
Tel: (022) 26449000 / 40459000
www.sebi.gov.in
SEBI — Southern Regional Office
SEBI Southern Regional Office
D’Monte Building, 3rd Floor
32, D’Monte Colony, TTK Road
Alwarpet, Chennai – 600 018, Tamil Nadu
Tel: (044) 28575950 / 28570020
Investment in securities market are subject to market risks. Read all the related documents carefully before investing.
Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.