Delete Your Account
How to close your Axczel Research account and what happens to your data, for the mobile app and the website.
Closing your account from inside the app
If you can still sign in, this is the fastest route and needs nothing from us: open Profile → Close my account in the Axczel Research app (iOS and Android) or on the website, and confirm. The account closes immediately. There are no conditions attached and you do not need to contact support first.
Before you confirm, the app shows you the date your remaining record becomes eligible for disposal. That date is fixed at the moment you close the account.
What closing your account does
Closing the account ends it and deletes everything that makes it usable. What stays behind is the client record SEBI requires us to keep — see the retention section below.
Deleted straight away
- Your login, so the email address becomes free to use again
- Saved biometric (Face ID / fingerprint) sign-in credentials
- Push notification tokens for every device you used
Ended straight away
- Your subscription and access to research
- Any auto-debit mandate, cancelled at our payment provider, so nothing is charged again
- Renewal reminders by email, SMS and WhatsApp
What we must keep, and for how long
We are a SEBI-registered Research Analyst (INH000027681). SEBI requires a registered intermediary to retain client records for five years — KYC and PAN details, the risk-profile questionnaire, signed agreements, invoices and payment history, the research published to you, and any complaint you raised. Destroying those on request would put us in breach of that obligation, so account closure ends the account while the record is retained and then disposed of.
The retained record is marked closed and is not used to contact you, market to you, or profile you. It is never sold or shared with data brokers — the app carries no advertising, attribution or analytics SDK.
Request deletion without the app
If you have uninstalled the app or cannot sign in, send the request here and we will do it for you. Use the email address the account was opened with — we confirm your identity before closing anything, so that a request cannot be made against someone else's account. We aim to complete verified requests within 7 working days, and no later than 30 days.
You can also write to jestin@axczel.com or call +91 95919 72269 (Mon–Fri, 09:00–17:00 IST) with the same details.
Related
Our Privacy Policy sets out everything we collect and why. If you are unhappy with how a request was handled, the Grievance Redressal page explains how to escalate, including to SEBI SCORES.